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Rocket Formations Terms and Conditions
These Terms form a legally binding agreement between you and Rocket Formations Limited. Please read them carefully as they outline key clauses regarding:
These Terms also incorporate the following policies, guidelines, and rules:
Acceptable Use Policy (see below)
Part 1 of the Terms applies when you visit the Website, whether as a guest or registered Customer, and regardless of whether you purchase any products or services.
Part 2 of the Terms applies if you purchase certain products or services.
Key clauses to note include:
Part 1: General Terms
This Part 1 applies to all users of the Website, whether a registered Customer or not, and irrespective of whether any products or services are purchased.
By using our Website and/or purchasing any products or services, you confirm that you accept and agree to comply with:
If you do not agree with any of the above, you must not use the Website or purchase any products or services.
This Website is operated by Rocket Formation. Rocket Formation is a private limited company registered in England and Wales, and its registered office is situated at [Company Address].
Our VAT number is 343847383
You can find information on how to contact us via Live Chat or Email.
4.1 The Information on Our Website is Not Professional Advice
We are not a legal or other professional practice. All material, information, content, or similar on the Website and our Social Media Pages, including in connection with or provided as part of any services we provide, is provided for general information purposes only and does not and is not intended to constitute legal, accounting, or professional advice of any other kind. It cannot and should not be relied upon as such. Should you require professional advice, you must obtain this from an appropriately qualified professional before taking, or refraining from, any action and particularly before purchasing any of the products or services available or advertised on the Website. We shall have no liability for any claims or losses which arise due to your non-compliance with this clause.
4.2 Creating an Account with Us
4.3 Public Comments & User Generated Content
4.4 Content Indemnity
Whenever you make use of a feature that allows you to upload content to our Website, or to contact other users of our Website, you must comply with the standards set out in our Acceptable Use Policy. You warrant that any such contribution does comply with those standards and does not infringe any third-party Intellectual Property Rights. You will be liable to us and shall indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. We have the right to remove any posting you make on our Website if, in our opinion, your post does not comply with the standards set out in our Acceptable Use Policy.
4.5 Backups
You are solely responsible for securing and backing up your content.
4.6 Additional Users
You must ensure that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.
4.7 Withdrawal & Suspension
We reserve the right to withdraw or suspend your right to access or use the Website without liability at any time without prior notice and without disclosing our reason for doing so. We may also update, amend, or withdraw any services that we offer on our Website without prior notice. We shall have no liability to you if we choose to do this, and in particular where changes in the law render or are likely to render any of our services or part of them unlawful, or would adversely increase our level of risk, we shall be entitled to withdraw such services or part thereof immediately at any time without liability.
4.8 No Warranties or Guarantees
We do not warrant, represent, or guarantee that our Website will be uninterrupted, secure, or free from bugs, errors, defects, or viruses, or that any defects will be corrected. In addition, we do not warrant, represent, or guarantee that the Website, or the server that makes it available, is free of viruses or anything else which may be harmful or destructive. You are responsible for configuring your information technology, computer programs, and platform to access our Website and using your own virus protection software.
4.9 Restrictions on Use
These clauses should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790). This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining activity by contract under the laws and regulations of your jurisdiction.
Part 2: Service Specific Terms
This Part 2 is applicable to any purchases of products or services made through the Website and any subsidiary pages or by phone or email. They must be read and agreed to in full, together with the Part 1: General Terms and Conditions above, which apply to any agreement between us and to your use of the Website in general.
Except where expressly stated otherwise, all definitions referred to in Part 1: General Terms shall apply to this Part 2: Service Specific Terms. In addition to this, the following definition shall apply in this Part 2: Service Specific Terms:
17.1 We are currently offering the following products and services as individual services or as packages:
Please note that this list is not exhaustive and the services we offer may change from time to time.
17.2 Our Services do not include any of the following:
Any documents, including but not limited to, any templates used or provided in respect of the Services have been created with reference to the most basic and usual circumstances in which they would generally be used and are not bespoke documents tailored for individual use.
17.3 We will perform the Services using reasonable care and skill.
17.4 We strongly recommend that you seek independent advice before ordering any of our Services. If you have not yet taken such advice, we would advise you do not proceed with any purchase until you have done so. We will not be liable for any claims or losses which arise due to your failure to take appropriate advice.
17.5 If you purchase any document or template from us and you are an Intermediary, you must ensure that you are will not be in breach of the Legal Services Act 2007 by preparing it. You are solely responsible for checking and considering whether it is legal for you to do so.
17.6 Our Services are not available for purchase where the end user is a Scottish Limited Partnership (Scottish LP). All such purchases will be refunded, and the Services will be cancelled.
17.7 More information about our Services can be found on the dedicated pages of our Website. You are solely responsible for ensuring that you have read and understand this information before purchasing any Service. In the event that any information in relation to the specification and/or price of the Services conflicts with these Terms, the pages of our Website shall prevail.
17.8 We reserve the right to update, amend, or withdraw the Services (or part of them) that we offer without prior notice or explanation. We shall have no liability to you if we choose to do this. This includes but is not limited to circumstances where changes in the law render, or are likely to render any of our Services or part of them, unlawful, or would adversely increase our level of risk.
17.9 Where any of our Services refer to third-party partners or we provide you any advertising, referrals, discounts, links or similar in relation to any services provided by third-party partners, then the third-party partner’s own terms and conditions will apply, and you should ensure that you have read them in full before going ahead. We shall have no liability in respect of any third-party services and any referral or similar is provided for your convenience only. You can find out more about our third-party partners on our Website.
18.1 In respect of any order for Services, subject to clause 18.2, our Customer for that order shall be determined as follows:
18.2 If we determine (in our absolute discretion) that you are an Intermediary, then clause 36 (Additional terms applicable to accountants and other intermediaries) shall apply, and the Customer shall be you as the Intermediary making the order for Services.
18.3 For the avoidance of doubt, unless otherwise agreed in writing by us, no natural person shall be our Customer in respect of the Services. In circumstances, where a natural person makes an order on behalf of a Customer, that natural person shall be deemed to be the lead contact for the Customer, but not the Customer itself.
18.4 With regards any order for the incorporation of a Corporate Entity, we accept such orders on the following terms:
18.5 Where you make an order for Services to be provided to a Customer, you warrant and represent that you are duly authorised to make that order on behalf of the Customer as its agent and agree that we may treat you as the lead contact for that Customer.
18.6 You are presented with a range of Additional Services during the ordering process. It is your responsibility to ensure you read all information related to and fully understand these choices before proceeding with any purchase of them. Should you have any queries regarding our Services, or any aspect of your order, we strongly recommend that you contact us. Whilst we will endeavour to provide a prompt response to your enquiry, we cannot guarantee to do so in every instance. It therefore remains your responsibility to elicit further information from us regarding the Services you intend to order before the order is placed.
18.7 All orders that you place through the Website or by phone or email are deemed to be an offer by the Customer to purchase the Services, subject to these Terms and our acceptance of the order. We may choose to reject, refuse, or cancel any order without disclosing our reason for doing so. Where we refuse, reject, or fail to process an order, we will let you know but shall have no liability in relation to the refusal, rejection or failure save for where you have already paid fees to us in respect of the cancelled order in which case, we will refund such fees.
18.8 We only provide any of our Services on the basis that you have given us full and proper instructions and you have given us the authority to lawfully carry out those instructions. You warrant and represent to us that you do in fact have this authority and that the information you provide to us is accurate, complete, and not misleading. You accept any and all liability for the delay or rejection of any Services or documents due to inaccuracies or incompleteness. Should we incur any loss as a result of your breach of this warranty, you shall indemnify us in relation to all and any liabilities, penalties, fines, awards, or costs arising directly or indirectly from such breach.
18.9 Where orders are made for our Pre-Submission Review, this review will not extend to reviewing or inspecting documents uploaded to our Website – it is your responsibility to ensure completeness, compliance, and accuracy of all such documents prior to their submission.
18.10 You hereby grant us authorisation to file with Companies House as an authorised person for, and on behalf of, the Corporate Entity, the statutory forms required to implement the Services you have ordered. If any of the Services are cancelled, terminated, or expire as a result of you failing to make any required payment, you are liable for any associated costs arising out of your failure to make the payment.
19.1 The price of any Services that you may purchase from us is set out under the relevant service option you select on our Website. Where you place an order by phone or email, we will confirm the price with you before an order is made. Unless otherwise stated, all prices exclude VAT, which will be payable by you at the prevailing rate on the date of purchase of the Services.
19.2 We generally charge you when you place your order. However, for some products we take payment at regular intervals, as explained below under “continuous payment authorisation”.
19.3 Subject to any additional charges or variations in price in accordance with these Terms, the total purchase price, including VAT (if any), will be displayed in your shopping cart prior to you confirming the order. The total purchase price will not include the applicable Companies House fee which must be paid by you in addition to the price of the Services unless expressly stated.
19.4 Price variation in relation to Companies House fees
19.5 If the rate of VAT changes between your order date and the date we supply the Services, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
19.6 If we are unable to collect any payment you owe us, we may charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate at the time interest is charged, but at 4% a year for any period when that base rate is below 0%. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
19.7 We reserve the right to update the prices of any Services without prior notice or explanation. Every effort is made to ensure that all prices displayed on the Website are correct; however, in the event of serious error, any transaction shall be voided by us, entitling you to a full refund.
19.8 You must pay all amounts due to us in connection with the Services in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
19.9 Continuous payment authorisation
20.1 The following clauses will apply in addition to any express right to a refund as stated in these Terms, but will be subject to any exclusions contained within these Terms.
20.2 In the event you make a purchase of an Additional Service but change your mind, provided we have not already started working on providing the Additional Service and notice to cancel is given within 14 calendar days of the purchase date, you will be entitled to a refund of all fees paid to us. A refund will not be given for cancellation requests made after 14 calendar days from the date of purchase or where we have started working on providing the Additional Service you wish to cancel.
20.3 You will not be entitled to a refund where we cancel an Additional Service due to your failure to supply proof of ID and proof of address as required by these Terms and as necessary to ensure we fulfil our obligations regarding the current Anti-Money Laundering regulations and KYC requirements.
21.1 References to liability in this section include every kind of liability arising under or in connection with Part 2: Service Specific Terms including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
21.2 Nothing in this clause 21 shall limit your payment obligations for any Services or Additional Services.
21.3 Nothing in the Part 2: Service Specific Terms limits any liability which cannot legally be limited, including but not limited to liability for:
21.4 Subject to clause 21.3, our total liability to you in respect of a breach of this Part 2: Service Specific Terms, or any representation given in connection with providing our Services to you, whether in contract, tort (including negligence) statute or otherwise shall be limited to the higher of (1) £200 and (2) the aggregate annual fees paid for the Services and any Additional Services, excluding Companies House filing fees and any postage fees.
21.5 The following types of losses are wholly excluded (without limitation) under this Part 2: Service Specific Terms:
21.6 To the fullest extent legally possible, we exclude all implied conditions, warranties, representations, or other terms that may apply to our Services and the Additional Services.
21.7 Throughout the provision of the Services, you may be presented with further caveats and disclaimers together with a summary of any assumptions we have made to provide the Services or any aspect of them. These caveats and disclaimers shall be binding and we shall have no liability in respect of any losses you incur as a result of your failure to read them in full and take them into account.
21.8 We, our agents, employees, contractors, and subcontractors, shall have no liability in relation to any losses of whatever nature incurred by you or any third party whether direct or indirect in relation to: 21.8.1 any use or inability to use, unsuitability of, reliance on or errors in any template, document or other material available in connection with the Services and/or through our Website; or 21.8.2 any alteration, addition, completion or filing of any template, document or other material available in connection with the Services and/or through our Website whether by you or any third party.
21.9 We will have no liability of whatever nature for errors or omissions in documents that are uploaded, or not uploaded to our Website by you, or for any such documents which are subsequently rejected by Companies House.
21.10 Where we use any third-party services or suppliers to provide the Services, including but not limited to third-party electronic filing facilities and any ID verification providers, we shall have no liability of whatever nature in respect of any losses whatsoever incurred by you as a result of delay, failure, errors or otherwise in respect of any of the third-party services.
21.11 We will have no liability if we use information you have provided to us in accordance with clause 24.2.5.
21.12 We will also have no liability in respect of any errors or omissions in documents that we have prepared for you in the provision of Services, where you have provided such incorrect or erroneous information to us, and we have acted in reliance on that information.
21.13 For the avoidance of doubt and without limiting the effect of the clauses above, in respect of the Company Formation Service we shall, in particular, have no liability in respect of: 21.13.1 any rejection of incorporation or problems arising due to the appointment of any persons not meeting the legal requirements for Corporate Entity formation. It is your responsibility to ensure all persons named on the Corporate Entity formation application are eligible to hold their respective positions; 21.13.2 any errors or omissions in the Corporate Entity formation information you provide to us, or for any such Corporate Entity formation application which is subsequently rejected by Companies House; 21.13.3 your choice of name or any problems which may arise due to your choice of Corporate Entity name; 21.13.4 your Corporate Entity being struck off and/or removed from the Companies House register for any reason that is not within our control, or following the cancellation or expiry of the Services you have purchased; or 21.13.5 the failure by your Corporate Entity to meet its statutory requirements following our actions to file the requisite forms to notify the termination of any services.
21.14 For the avoidance of doubt and without limiting the effect of the clauses above, in respect of any company address service we shall, in particular, have no liability in respect of: 21.14.1 any losses incurred due to any act, omission, neglect, or delay by us, or our employees or agents, in the process of receiving, sorting, and forwarding mail on your behalf; 21.14.2 any strike-off action whether actual or proposed where we file an RP07, and you do not provide a new address to Companies House within the relevant timeframe; 21.14.3 any mail that fails to be delivered to our offices; or 21.14.4 any mail after it has been handed to Royal Mail or our nominated courier for delivery to your preferred forwarding address.
21.15 For the avoidance of doubt and without limiting the effect of the clauses above, in respect of the Reserve a Company Name Service, we shall, in particular, have no liability in respect of: 21.15.1 your choice of name or any problems which may arise due to your choice of Corporate Entity name; or 21.15.2 any actions the director(s) may take in making changes to a Corporate Entity formed with this service, which may affect its dormant Corporate Entity status.
21.16 For the avoidance of doubt and without limiting the effect of the clauses above, in respect of the Bank Account Referral Service, we shall, in particular, have no liability in respect of the refusal or failure of any bank to provide you with an account.
21.17 For the avoidance of doubt and without limiting the effect of the clauses above, in respect of the Full Company Secretary Service we shall, in particular, have no liability in respect of: 21.17.1 your obligations or the duties imposed on you and/or any officer of the Corporate Entity to deliver documents to Companies House or HMRC; 21.17.2 determining when filings should take place and what content should be filed; 21.17.3 any errors or omissions in the information you provide to us, or for any filing which is rejected by Companies House based on such information; 21.17.4 any fines imposed on officers of the Corporate Entity for a breach of the Companies Act 2006, arising from any late or missed filing with Companies House relating to the Corporate Entity in circumstances where we have not been provided by the directors with the information required to be included with such filing in the timescale provided to make that filing set out in the Companies Act 2006; or 21.17.5 your circulation of share certificates or membership certificates electronically.
22.1 All Intellectual Property Rights in or arising out of or in connection with the Services (other than Intellectual Property Rights in any materials provided by you) shall be owned by us.
22.2 You grant us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by you to us for the purpose of providing the Services to you.
23.1 We are regulated by the Money Laundering and Terrorist Financing (Amendment) Regulations 2019 and by accepting the terms in this Part 2: Service Specific Terms, you are granting us authority to carry out a digital ID verification check by Equifax, Credas, Creditsafe or a similar organisation for the purposes of checking your identity and address. You acknowledge and accept that this online check may be recorded on your credit record, and a record of the search will be retained.
23.2 Should we be unable to successfully verify your identity and address using our digital ID verification process, we will require you to provide proof of your identity and address in the form of certified copies of the original documents to satisfy our Anti-Money Laundering procedures. Failure to comply with any request for such documents may result in the cancellation of the Services. For further information please read our ID Requirements.
23.3 We have a regulatory responsibility to carry out due diligence checks from time to time on our Customers (including checks on the companies, officers, shareholders, and beneficial owners) to which we provide ongoing Services. Should any of our checks result in the discovery of illegal or unethical activities, we reserve the right to terminate any of our Services without notice and without any liability whatsoever including, but not limited to, without refund.
23.4 We also have an obligation to meet the requirements of ‘Know Your Customer’ (KYC) and you will be asked to complete a short questionnaire on the business activity or activities of your Corporate Entity and the reason for your business relationship with us. Should any of the answers you have given change, you must notify us as soon as possible.
23.5 All orders that include an overseas corporate entity within the structure shall be subject to an additional compliance review (an “Overseas Compliance Review”) undertaken by us for the purposes of identifying the ultimate beneficial owner(s) of the corporate entity. As part of this review, you will be required to provide all necessary documentation we decide necessary to enable us to identify the ownership structure of the overseas corporate entity and to satisfy ourselves of any individual(s) that require an identity verification check as required under the Money Laundering and Terrorist Financing (Amendment) Regulations 2019. Any ultimate beneficial owners that are identified as part of the Overseas Compliance Review will be required to undergo identity verification in accordance with these Terms. The Overseas Compliance Review shall incur an additional fee for the time spent charged at an hourly rate of £110 plus VAT and billed in increments of 15 minutes with a minimum charge of £27.50 plus VAT per incorporation (the “Overseas Compliance Review Fee”). You accept that on completion of the Overseas Compliance Review, the Overseas Compliance Review Fee shall be automatically charged to you using the payment card details stored on our system. This Overseas Compliance Review Fee is non-refundable, including where we have not been able to confirm the identity of the overseas corporate entity’s ultimate beneficial owner(s); however, the fee for the relevant Corporate Entity formation package will be refunded in accordance with these Terms.
23.6 By purchasing any of our Services, you agree to supply us with the Corporate Entity’s authentication code, if applicable. By purchasing any of the Services you are deemed to be giving us authorisation to order a copy of the authentication code from Companies House, or, if possible, retrieve it from any materials or correspondence we hold on to file or receive to our address in relation to your Corporate Entity. If you do not provide us with a valid authentication code, we may be unable to provide any of our Services.
23.7 In the event that we supply our Services to you and you have not provided us with an authentication code, we may cancel the Services without liability or notice to you, due to our inability to carry out compulsory annual monitoring in accordance with the Money Laundering Regulations. You shall not be entitled to a refund in respect of any Services, or part of them, which have been cancelled by us for this reason.
24.1 Requirements for the use of our Company Formation Service
24.1.1 No persons under the age of 16 are permitted to register a Corporate Entity in the UK. The minimum age requirement for company directors, company secretaries and LLP members is 16 years. Individuals not meeting this legal minimum may only hold shares in private companies limited by shares.
24.1.2 Any person who is an undischarged bankrupt is prohibited from registering a limited company in the UK and being appointed as a director or company secretary. Undischarged bankrupts may only hold shares in private companies limited by shares.
24.1.3 Any persons currently named on the Disqualified Directors Register may not register a Corporate Entity – any disqualified director whose ban has not yet been served in full is not permitted to act as a company director, company secretary or LLP member, unless permission is granted from the appropriate Court. Such individuals may only hold shares in private companies limited by shares.
24.2 Incorporation process
24.2.1 We are a specialist online company formation agent. We use secure electronic filing facilities that are made available from Companies House and other third parties. By choosing to register a Corporate Entity through us, or authorising us to file information on your behalf, you accept that all information will be submitted to Companies House via these third-party electronic filing facilities.
24.2.2 By purchasing the Company Formation Service, you are granting us the right to file with Companies House, as an authorised person for and on behalf of the Corporate Entity, the statutory forms required to carry out the service.
24.2.3 Provided you have complied with the formalities necessary to register a company through us, Companies House will generally complete the incorporation of your company within approximately 24 hours (Monday to Friday only – Companies House are not open on Saturday or Sunday); however, in some cases, it could take longer, depending on Companies House workload. We have no control over and therefore no liability in respect of this process.
24.2.4 We offer no warranty, representation or guarantee that your Corporate Entity application will be approved on the same Working Day as you make your order. If it is important that your Corporate Entity is incorporated on the same day as you make your order, we recommend you purchase the Guaranteed Same-Day Service, which is available as an Additional Service on our checkout page, up to 3pm, Monday – Friday. You acknowledge and accept that there may be extraordinary circumstances outside of our control which may prevent the Corporate Entity from being incorporated on the same day as your order even where you purchase the Guaranteed Same-Day Service. Where this is the case, we shall not be liable for any delay or failure to incorporate.
24.2.5 If we cannot submit a Corporate Entity application to Companies House because you have omitted information, provided incorrect information, or we require further information to allow us to do so, we will, at our option, either (a) make an attempt to contact you to obtain the information required to submit your Corporate Entity application to Companies House or (b) make use of any of the information we have on file for you for the purpose of submitting the incorporation or any Companies House filings to be made in relation to any other Services. Should we not manage to rectify this matter within 7 calendar days of your order being placed, we reserve the right to remove your Corporate Entity application information from our system after this time without liability. You shall not be entitled to a refund in these circumstances.
24.2.6 It is your sole responsibility to ensure that any Corporate Entity name you choose is available for registration and can be lawfully used by you.
24.3 What you will receive upon incorporation
24.3.1 Upon notification from Companies House of successful incorporation, your new Corporate Entity will be ready to trade immediately.
24.3.2 You will receive a Certificate of Incorporation and other company formation documentation and the Services as described within the incorporation package you purchased on our Website. It is your responsibility to keep all certificates and documents in a safe place and ensure that they are backed up.
24.4 Refunds
24.4.1 In the event that you make a purchase of a company formation package but change your mind prior to the submission of the Corporate Entity details to Companies House, we will refund a proportion of the fee you have paid as deemed reasonable by us, taking into account the work we have already undertaken, provided your written request for a refund is received within 14 calendar days of the date of purchase.
24.4.2 You will not be entitled to a refund for the company formation package or any parts of it, once the Corporate Entity application has been submitted to Companies House, even if your Corporate Entity formation is rejected.
24.5 Optional additional products and services
24.5.1 In addition to the formation of the Corporate Entity and the Corporate Entity documents described above, you may optionally order additional services through us, depending upon the incorporation package you choose. These include, but are not limited to, the following:
24.5.2 These Additional Services may be added to your Corporate Entity formation package prior to incorporation, or they may be purchased after incorporation for an existing Corporate Entity.
24.5.3 For Confirmation Statement Services, we will send you an email asking for information about your Corporate Entity details to allow us to file your confirmation statement. Where you do not provide all of the information requested within a reasonable time, a confirmation statement will not be filed, and we shall have no liability for a confirmation statement not being filed for this reason.
25.1 Services which can be used
25.1.1 Your Registered Office Address Service, Service Address Service, and Business Address Service are only to be used for valid, legal purposes and are subject to these Terms.
25.1.2 Where you are using our Registered Office Address Service or Service Address Service, you may not use the address for a purpose that could be construed as illegal or fraudulent.
25.2 What you will receive
25.2.1 Our Registered Office Address Service and Service Address Service include mail forwarding. You will receive scanned copies of any mail sent to you through the relevant address on a daily basis. We are not liable for any delay or failure in delivering this service.
25.2.2 Our Business Address Service includes mail forwarding. Your mail will be forwarded to an address of your choice, but we will not forward any mail without a valid return address or with insufficient postage. We will also only forward mail to addresses that are within the UK.
25.2.3 If you do not use the Business Address Service to collect mail or you do not provide a forwarding address, we shall be entitled to return the mail to sender or dispose of it without liability to you.
25.3 Term and Termination
25.3.1 The term of each address service starts on the date that we provide the relevant address to you and will continue for a minimum period of 12 calendar months.
25.3.2 You can cancel our address services at any time by giving us notice in writing, but we will not refund any fees paid for the period remaining in the minimum term.
26.1 Your Corporate Entity may use our Company Secretary Service in accordance with these Terms.
26.2 The Company Secretary Service includes preparation and filing of the annual Confirmation Statement, maintenance of the corporate records, provision of advisory services on compliance with statutory regulations, and other services as described on our Website.
26.3 We shall have no liability for any failure to comply with statutory obligations if you do not provide us with complete and accurate information required for the Company Secretary Service.
26.4 The Company Secretary Service does not include the preparation of minutes, resolutions, or other documents required for specific company actions beyond the annual Confirmation Statement.
27.1 The services provided annually for your Corporate Entity will consist of the following: 27.1.1 The provision of monthly guidance notes (one per month), chosen in our sole discretion, which will cover topics we deem relevant to running a Corporate Entity. 27.1.2 Maintenance of your Corporate Entity’s registers and minute books, including but not limited to the following:
27.2 We charge a fixed annual fee of £149.99 plus VAT. If any additional company secretarial services are required from us, we will charge an additional fee in accordance with our standard rates. Our services will be renewed automatically after a 12-month period (unless you choose not to renew the service). Where services are not renewed or are otherwise terminated, we will: 27.2.1 issue you with a letter of disengagement confirming the termination of our services; and 27.2.2 provide you with a final copy of your Corporate Entity’s company registers in electronic format kept by us, if explicitly requested by you within one month of expiry or termination of the service.
27.3 If you have asked us to file a Companies House form that triggers an associated filing fee and Companies House rejects the application for any reason, then we shall have no obligation to return to you any Companies House fees or any transaction fees incurred pursuant to that rejection.
27.4 Our services listed above at clause 28.1 do not negate the statutory obligations of the directors or LLP Members (as applicable) of your Corporate Entity under the Companies Act 2006. It remains the responsibility of the directors or LLP Members (as applicable) of your Corporate Entity to ensure that all statutory registers of the company are a true and accurate representation of your Corporate Entity’s position.
27.5 It is your responsibility to ensure that we are informed of all transactions or changes that occur to your Corporate Entity, and all required information pertaining to said transactions or changes, that occur to your Corporate Entity that necessitate the statutory registers to be amended.
27.6 If we do not receive the required information or are not told of changes that have occurred to your Corporate Entity, we will not be responsible for any delay caused as a result. If additional work is required to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information or action on your part, we may charge you an additional sum for that work.
27.7 If we require any information or action from you to enable us to provide the services, we will inform you of this as soon as is reasonably possible.
27.8 Nothing in these Terms or the services provided by us overrides your obligations or the duties imposed on you to deliver documents to Companies House or HMRC in a timely manner, and although we may send reminders to you about filing requirements, we have no liability in respect of determining when filings should take place and what content should be filed.
27.9 We will send any transactional documents that we produce at your request (for example, in accordance with clause 28.1(iii) of these Terms) to the relevant person(s) electronically via DocuSign for execution. Unless you expressly inform us otherwise, by purchasing the Full Company Secretary Service, you are confirming that your Corporate Entity permits the execution of documents electronically.
27.10 Electronic copies of executed share certificates or membership certificates (whichever is applicable) will be provided to you following any transaction for which the documentation has been drafted by us (for example, following the completion of an issue of shares drafted in line with clause 28.1 (iii) of these Terms). We recommend that you only circulate hard copies of these share certificates or membership certificates.
27.11 You acknowledge and agree that it shall be the responsibility of the directors or LLP members (as applicable) to provide us promptly with all information that is required for us to make all filings at Companies House on behalf of the Corporate Entity and the general maintenance of the statutory register and company registers of the Corporate Entity.
27.12 You shall indemnify us, our employees, officers and agents against all liabilities, costs, expenses, damages and losses (including but not limited to any fines relating to a breach of the Companies Act 2006, and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us arising, directly or indirectly, out of or in connection with: 27.12.1 any failure of the directors to comply with the obligations imposed on officers of the Corporate Entity under the Companies Act 2006; or 27.12.2 any failure of the directors to provide the information to make any required filings with Companies House promptly. This indemnity shall not apply to the extent that a claim under it directly results from our negligence or wilful misconduct.
28.1 The Customer may terminate any of the Services which are sold on an annual basis by giving us 30 calendar days’ written notice. Where the Customer does so, the Customer shall not be entitled to any refund.
28.2 We may terminate the provision of any of the Services without liability to the Customer immediately on giving notice to the Customer if:
28.3 In addition to the above, we may terminate the Services without liability at any time and in our absolute discretion unless explicitly stated otherwise within these Terms.
28.4 Our packages contain a variety of different Services. We may immediately terminate or cancel the provision of any such Services, or part of them, where providing or continuing to provide them would pose the risk that we are acting unlawfully, or put us in breach of our compliance policies. If this happens, you may be entitled to a reasonably proportionate refund (as determined at our sole discretion) of fees paid for the Services which you have not received. This does not limit our termination rights as set out in the above clauses.
29.1 This clause applies where these Terms expressly or implicitly provide for the service of notices but does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.
29.2 All notices shall: 29.2.1 be written and in English; 29.2.2 be signed by or on behalf of the party giving it, and an email signature shall suffice; 29.2.3 be sent by one of the methods set out in paragraph 29.3; and 29.2.4 be deemed received as set out in paragraph 29.4.
29.3 Notices may be sent: 29.3.1 by first class pre-paid post or hand delivery to: To us: FAO The Directors, Rocket Formations, Arcadia Avenue, London, England, 9JQ To you: FAO [Your Name] at your Corporate Entity’s registered address, or if there is no registered office address, the residential address you have provided to us; or 29.3.2 by email to us at [email protected] and to you at any email address you have provided to us.
29.4 Notices will be deemed to have been received: 29.4.1 if delivered by hand, at the time the notice is left at the address; 29.4.2 if sent by pre-paid first-class post, at 9.00am on the second Working Day after posting; 29.4.3 if sent by email, at the time of transmission as noted on the sender’s device, provided that the email has been sent to the correct email address and no error or undeliverable message has been received.
29.5 If deemed receipt would occur outside business hours in the place of receipt, it shall be deferred until business hours resume. In this clause, business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
29.6 Both you and we may change the details to which notices must be sent by giving each other notice, with the change taking effect for the party notified of the change at 9.00am on the later of: (a) the date, if any, specified in the notice as the effective date for the change; or (b) the date five Working Days after deemed receipt of the notice.
30.1 Both us and you undertake that we shall not, at any time and for a period of two years after termination or expiry of the Services, disclose to any person any confidential information concerning the business, affairs, customers, clients, or suppliers of the other party, except as permitted below and, in our case, where such confidential information includes personal data, in accordance with the Privacy Policy.
30.2 Each of us may disclose the other’s confidential information: 30.2.1 to its employees, officers, representatives, contractors, subcontractors, or advisers who need to know such information for the purposes of carrying out the party’s obligations under this Part 2: Service Specific Terms. Each of us shall ensure that its employees, officers, representatives, contractors, subcontractors, or advisers to whom we disclose the other party’s confidential information comply with this section; and 30.2.2 as may be required by law, a court of competent jurisdiction, or any governmental or regulatory authority.
30.3 Neither of us shall use the other’s confidential information for any purpose other than to perform its obligations in connection with the Services.
31.1 In connection with the Services ordered by you through the Website, by email, or by phone, we shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control. Such circumstances include – though are not limited to – acts of God; strikes; lockouts; pandemics; accidents; war; acts of terrorism; fire; or failure of any communications, telecommunications, or computer system. We shall be entitled to a reasonable extension of our obligations to you (to the extent we owe any such obligations), should an event outside of our reasonable control occur.
31.2 If an event to which this clause applies does occur, we agree to notify you as soon as practicable. If the event continues for more than 14 Working Days, you and we shall have the right to cancel the Services. Where Services have been paid for in advance but have not been provided, you will be entitled to a full refund from the date of cancellation for all such Services. Where part of the Services have been provided, you will remain liable to make payment in respect of that part.
31.3 This clause shall not apply to, and a Force Majeure event shall not include, an increase in Companies House fees. Where this happens, clause 18.4 of this Part 2 (Service Specific Terms) shall apply.
32.1 Your acceptance of this Part 2: Service Specific Terms means you are granting us authorization to undertake a search by Equifax, Credas, Creditsafe, or a similar third-party organization for the purposes of verifying your identity and address. To do so, Equifax, Credas, Creditsafe, or any other third-party provider of similar services, may check the details you supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future for verification purposes to assist other companies. A record of all searches will be retained.
32.2 Trustpilot helps us proactively collect reviews from our Customers. By agreeing to this Part 2: Service Specific Terms, you are also agreeing to have your information (name, email address, and order number) temporarily shared with Trustpilot, to allow them to send you this invitation. If you choose to use Trustpilot to provide us with a review, the terms and conditions of Trustpilot will apply. We do not accept any liability for breaches of services provided by Trustpilot.
32.3 Any personal data shared with third parties as mentioned above will be governed by the Privacy Policy, accessible here.
33.1 All complaints will be dealt with in accordance with our Complaints Policy. For more information on how we handle complaints or how to make one, please see here.
34.1 These additional terms apply if you are purchasing any of our services for the benefit of someone else (“end client”) as an intermediary (e.g., an accountant purchasing the Services from us as principal but for the benefit of its own client) (an “Intermediary”).
34.2 We (at our absolute discretion) shall determine whether you are an Intermediary for the purposes of this clause 34.
34.3 For the avoidance of doubt, unless otherwise agreed in writing by us: 34.3.1 no natural person shall be an Intermediary; and 34.3.2 if a natural person makes an order on behalf of an Intermediary, that natural person shall be deemed to be the lead contact for the Intermediary, but not the Intermediary itself.
34.4 You acknowledge and accept that the terms contained in this clause apply to you in addition to all other general and service-specific terms.
34.5 We will only accept orders for Services from accountants and intermediaries if they are registered for Anti-Money Laundering Supervision. We will request, and you must provide, evidence of such registration. This may include, for example, a registration number or a certificate of supervision. We are entitled to request further information at our sole discretion should we deem this necessary to verify your supervision status.
34.6 If we are unable to verify your supervision status, or you do not comply with our requests for evidence and/or further information, we shall be entitled to reject or cancel your order immediately without notice. We shall have no liability in respect of any such rejection or cancellation, except where you have pre-paid for Services, in which case your sole remedy will be a refund of any funds paid to us in connection with the rejected or cancelled order.
34.7 You must ensure that at all times throughout the duration of the provision of any Services, you maintain an active payment card on file. If your card is due to expire, you must provide updated payment details to us before the expiry date.
34.8 You must ensure that at the time of payment collection, there is an active card on file with sufficient available funds to satisfy the upcoming payment. Failure to do so will result in interest being charged in accordance with these Terms and the immediate termination of the relevant Services.
34.9 Where any company address service is cancelled or terminated for any reason, we shall be entitled to use the address we have on file for you to replace our own. This includes, but is not limited to, the use of such address as the Corporate Entity’s registered office at Companies House.
34.10 Where you have purchased any of our company address services (Registered Office Service, Service Address Service, or Business Address Service) and the Corporate Entity continues to use our address for more than 14 calendar days after the date on which the relevant service is terminated or cancelled, this address service will be deemed to have been renewed/used, and you will be liable for payment in full for the service. It is your sole responsibility to ensure that you or your end client changes the Corporate Entity address to avoid liability for payment.
34.11 Unless otherwise agreed with you in writing, you acknowledge and accept that we shall have no contact with or liability (of whatever nature and howsoever arising) to your end client. Where you purchase any Services, the contract for those Services is between you and us, for which you shall be personally liable. Therefore, no action or inaction on the part of your end client will affect the operation of these Terms.
34.12 You acknowledge and accept that you shall have no extra rights of termination which are not set out within these Terms. For the avoidance of doubt, you shall not be entitled to terminate, nor receive a refund in relation to the provision of any Services where the reason for such termination is that you are no longer working with, or do not have contact with, your end client.
34.13 You are solely responsible for the accuracy, completeness, and timing of all information to be provided to us in connection with the provision of the Services. This includes, but is not limited to, filling out all application forms and questionnaires. We shall provide reasonable support should you need assistance with this; however, under no circumstances shall we be responsible for filling out any applications on your behalf.
34.14 We do not currently offer white labelling of our Services, or any documentation in respect of the Services.
34.15 You acknowledge and accept that we shall only discuss your account with the named account holder. If you wish to authorise another person to speak with us on your behalf, you must confirm to us the name of the person you are authorising beforehand. We will not discuss your account with any person who has not been previously authorised by you.
34.16 If you wish to transfer your account to your end client, you must contact us to make a transfer request and provide evidence that your end client wishes to take over the account. We will be unable to transfer the account unless this has been done. Any transfer of the account may be subject to additional AML/ID checks at our discretion.
34.17 You shall not, and shall procure that any end client shall not, open a new account with us in order to bypass the transfer process described in clause 34.16 above.
35.1 We may (but are not obliged to) offer a cashback incentive scheme to Customers who have opened a Revolut business bank account using a referral link provided by us.
35.2 Any cashback incentive scheme we run in no way guarantees that your application for a business bank account with Revolut will be successful. You acknowledge and accept that we have no control over Revolut’s application process.
35.3 The amount of cashback you may be entitled to will depend on the type of business account you have opened and your country of residence: (a) If you have opened a free account, you may receive a cashback payment of £30. (b) If you have opened a Grow/Scale account, you may receive a cashback payment of £150 if you are a UK resident. (c) If you are a non-UK resident and open a Grow/Scale account, the amount of cashback you may be entitled to will depend on your country of residence. Entitlements are as follows:
35.4 Please note that whether you are considered a UK or non-UK resident will depend on the residential address of the individual making the application for the bank account. Our decision is final.
35.5 We reserve the right to change the amounts which can be claimed at any time without notice and without liability.
35.6 To be eligible to receive a cashback payment, you must: (a) Open a business bank account, i.e., not a personal bank account; (b) Use our referral link to apply for the account; (c) Not have already claimed cashback from us; (d) Have a minimum of £5 in the business bank account; and (e) Apply for cashback within 90 days of the opening of the business bank account.
35.7 To apply for cashback, you must fill out a cashback request form in full, providing all required details. By filling out the form, you warrant that all information you provide is correct and not misleading, and that you are authorized by the business bank account owner to submit the form.
35.8 We may refuse your application for cashback where: (a) You do not meet the eligibility requirements set out in clause 35.6; (b) We cannot ascertain whether your business bank account is active; (c) You have breached any of our Terms; (d) You owe us money in respect of any Services which has not been paid by the due date for payment; (e) We have reasonable grounds for suspecting that your application is misleading or fraudulent; (f) Revolut is no longer a partner of ours; or (g) We consider, at our sole discretion, that there is a fair reason for doing so.
35.9 All payments upon a successful application for cashback will be made into your Revolut business bank account using the bank details submitted on the cashback application form. Cashback payments will not be made to any other bank account or any third party.
35.10 You agree that any entitlement you have to a cashback payment which has not been paid to you will automatically cease on the occurrence of any of the following events: (a) We are unable to make cashback payments for any reason; (b) We cease operations; or (c) We experience any event or process forming part of an insolvency, administration, receivership, or winding-up.
35.11 We may amend, suspend, or terminate the cashback offer or any part of it at any time (whether before or after you have made an application for a cashback payment) without notice and without liability to you.
Rocket Formations Acceptable Use Policy
Please read the terms of this policy carefully before using the site.
This policy sets out the rules that apply when you upload any content to our site, make contact with other users on our site, link to our site, or interact with our site in any other way. It must be read alongside Part 1 and Part 2 of our terms and conditions.
Section A: Restrictions on Use
Section B: Content Standards
These standards apply to any and all material which you contribute to our site (User Content), for example, any comments you leave on our blogs.
These standards must be complied with in spirit as well as to the letter. The standards apply to each part of any User Content as well as to its whole.
Rocket Formations will determine, in its discretion, whether any User Content breaches these standards.
Section C: Breach of This Policy
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